Priscilla Masterclass — Return & Refund Policy

Last updated: 19 October 2026

At Priscilla Masterclass, we want you to have a positive learning experience. Please read our Return & Refund Policy carefully before purchasing one of our digital masterclasses.

1. Digital Products

Our masterclasses and educational resources are digital products delivered electronically. No physical item will be shipped.

Because digital content can be accessed immediately, digital purchases are generally non-refundable once access has been provided, except where a refund, cancellation or other remedy is required by applicable law or under the circumstances described below.

2. Change of Mind

Please review the product description and details carefully before completing your purchase.

Where permitted by law, we do not offer refunds simply because you change your mind, decide you no longer want the masterclass, or do not use the purchased content.

Nothing in this policy affects your statutory consumer rights.

3. Digital Access or Technical Issues

If you have paid for a masterclass but have not received access, cannot access the content, or experience a technical issue that prevents you from using your purchase, please contact us.

We will work with you to resolve the issue as soon as reasonably possible. If we cannot provide access or resolve a qualifying issue, you may be entitled to a refund or another remedy under applicable law.

4. Cancellation Rights

Depending on where you live and the circumstances of your purchase, you may have a legal right to cancel your order.

Where applicable, if you request immediate access to digital content and expressly acknowledge that you will lose your right to cancel once access begins, that right may end when the applicable legal requirements have been met.

We will not rely on this exception unless the required consent and acknowledgement have been obtained. Your statutory rights remain unaffected.

5. How to Request Help or a Refund

If you have a problem with your purchase or believe you are entitled to a refund, please contact us using the customer support email address provided on our website.

Please include:

• Your order number.

• The email address used at checkout.

• A brief description of the issue.

We will review your request and respond as soon as reasonably possible.

6. Approved Refunds

Where a refund is approved, it will normally be returned to the original payment method, subject to applicable law and payment provider processing times.

7. Contact Us

For questions about this policy, digital access or a refund request, please contact us through the customer support details listed on the Priscilla Masterclass website.

Thank you for choosing Priscilla Masterclass. We appreciate your support and look forward to being part of your beauty education journey.